The Harvard Business Review Sales Management Handbook
Prabhakant Sinha
Succeed Through Customer Knowledge
Kazuki Nishiguchi
The Hospitality Mentality
Josh Liebman
The Come Back Culture
Jason Young
Unreasonable Hospitality
Will Guidara
The Customer-Driven Organization
Lance B. Coleman
Successful Key Account Management in a Week
Grant Stewart
An Introduction To Service Design
Lara Penin
The 8 Laws of Customer-Focused Leadership
Blake Morgan
The Power of Pull
Rob Snyder
7 Lessons in Customer Care
Di McLanachan
The Human Experience
John Sills
Customer Engagement Strategy
Joern Schlimm
Customer Passion
Steven Van Belleghem
The Customer-Driven Marketing Handbook
Fab Giovanetti
Transforming Customer-Brand Relationships
Christina Garnett
B2B Customer Experience
Paul N. Hague
Start With the Customer
Peter Cross
