Start With the Customer
Peter Cross
Reinventing Retail
Ian Shepherd
Consumer Behavior
Leon G. Schiffman
Friction/Reward
Richard Hammond
5 Star Service
Michael Heppell
Customer Service
Robert W. Lucas
Zero Compliants
Gautam Mahajan
Customer Relationship Management in the Digital Age
G. Shainesh
Selling in Customer Service
Leon Cai
A Paradigm of Customer Recovery
Ken G. Dawson
The Ten Principles Behind Great Customer Experiences
Matt Watkinson
Customer Relationship Management
Ed Peelen
Brilliant Customer Service
Debra Stevens
How To Sell With NLP
Pat Hutchinson
Hug Your Customers
Jack Mitchell
The Unsold Mindset
Colin Coggins
Raving Fans
Kenneth H. Blanchard
Unreasonable Hospitality
Will Guidara
